We are committed to providing a comfortable and reliable shopping experience, and we always strive for customer satisfaction.

General Terms:

• Customers may request an exchange or return within 3 days of receiving the order.
• The product must be unused, unwashed, and in its original condition with all packaging and tags intact.
• Damaged or used products cannot be exchanged or returned.

Request Process:

• Contact us via WhatsApp: 0553076574
• Provide the order number and a photo of the product.

Fees:

• Exchanges and returns are completely free.

Refund Policy:

• Refunds will be issued to the original payment method within 5–10 business days after receiving and inspecting the product.

Notes:

• We do not offer custom-made products.
• The store reserves the right to reject any request that does not meet the stated conditions.
• If the issue is due to a store error, we take full responsibility.

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